Welcome to your trip!

If after reading our materials and talking with our staff you decide to travel with Nanook and our partners, please read these terms and conditions thoroughly, before confirming the booking, as the document contains information that will be important to your travel planning.

 

Pricing and Payment

Reservations are accepted and confirmed after we or our trusted partners receive a non-refundable booking deposit. For most group departures, the booking deposit is 10% of the total amount, but in some occasions it can be more. This is is depending on the trips complexity, and other factors that might affect the trip. Many of our partners have their own terms of booking.

A trip-planning fee of $250 per itinerary is charged to cover costs of preparing itinerary proposals for custom trips. This fee is credited to the cost of the trip, but is nonrefundable if you do not take the trip. Custom travel during holiday seasons may require a deposit prior to trip confirmation.

Most of our partners have their own reservation 

An invoice for the total estimated cost of your itinerary will be sent with your reservation confirmation.  

The balance as shown on your invoice is due 30 days prior to departure regardless of whether extensions or other arrangements are pending. Although we do our best to avoid increasing prices after we receive your deposit, in some cases it may be necessary to adjust pricing even after we receive payment to allow for changes in group size, rooming status, currency exchange rate fluctuations, fuel surcharges and other circumstances attendant to international travel. Late payments may jeopardize confirmation of your itinerary and in some cases may result in additional fees. If we have not received final payment 30 days prior to departure your reservation may be canceled and subject to our Cancellation & Refund Policy stated below.

 

Cancellations & Refunds

If you must cancel before departure, you may request a refund according to the following schedule. Some trips require additional non-refundable payments as noted in the trip description or in the trip itinerary.

 Days Prior to Departure

 Cancellation Penalty

 90 or more Non-refundable booking deposit and trip planning fee, if applicable

 45-89 30% of total land costs

 31-44 75% of total land costs

 0-30 100% of total land costs


Departure is defined as the trip departure date as indicated on the trip itinerary, whichever comes first. Cancelation date will be considered the date that we receive written notification of your intent to cancel.

Payments due at the time of cancellation remain the responsibility of the client. No partial refunds are possible for unused hotel rooms, air or land travel, trekking days, or other sight-seeing arrangements included in the itinerary.

In the unlikely event Nanook.travel or our partners cancel a trip, for any reason, all money for services described in the trip description will be refunded.

 

Expenses Covered and not covered

In your proposal or itinerary you will get a description of inclusions and often also exclusions. 

If a trip must be extended or an itinerary modified due to weather, road conditions, labor interruption, lack of transportation, political or civil disputes, medical emergency, or other causes beyond our control, then the traveler may incur additional costs that are not included in the trip price. We strongly recommend that all travelers obtain travel insurance to cover these risks. In many cases documentation of your travel insurances coverage is demanded to join specific trips

 

Pre-Departure Services

We look forward to working with you! After we receive your deposit we or our partners will send you additional information on the exact trip and more general of visiting their country.

Please contact our office at any time if you have questions about your trip or for additional information.

 

Fitness to Travel

Good physical and mental health are essential for the enjoyment of  trips. In many cases participants travel in rugged areas remote from modern medical facilities. Good physical conditioning is recommended as preparation for all trips, especially those involving trekking. Many trips require some walking or other physical involvements.

By paying the booking deposit, the traveler certifies that he/she is fit for rigorous travel and does not have any physical, mental, or other condition that would create a hazard for him/herself or other travelers. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, prolonged travel, high altitude, heat, cold, natural phenomena, or particular foods, notify Nanook.travel or our partners in writing prior to booking.

We assume no responsibility for medical care and we cannot guarantee meeting special dietary requirements or vegetarian needs. Participants may be required to furnish a physician’s statement of good health. Our local partner  or the individual trip leader’s or guide’s judgment shall provide the ultimate determination of an individual’s fitness to embark upon, or to continue, a trip. Nanook.travel and our partners reserve the right to refuse reservations or deny participation prior to departure of anyone whom it deems unsuitable for a trip.

Once a trip has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current major medical insurance policy for the duration of their trip. Proof of such coverage may be requested.