Welcome to your trip!
If after reading our materials and talking with our staff you decide to use the service of Nanook to find and book via our trusted partners, please read these terms and conditions thoroughly, before confirming the booking, as the document contains information that will be important to your travel planning.
Pricing and Payment
Nanook have three services as described on the front page.
1. The Matchmaker cost USD 50 as a flat fee. This is a service that match you with the best available small group tours.
✓ We find available small group trips
✓ Fixed plan and departure
✓ Verified local providers
✓ Booking assistance
✓ Delivery within 72 hours
NO MATCH, NO PAY
2. The Trip Designer cost USD 25 per day of travel as a flat fee. This is a service where you get a tailor-made trip designed by us, but you do the booking yourself.
✓ Verified travel experts
✓ Custom-made daily itinerary
✓ Unlimited email or chat
✓ Links to self-booking
✓ 2 major trip revisions (if needed)
✓ Itinerary with description in handy app
100% SATISFACTION GUARANTEE
3. The Epic Oddysey costs USD 75 per day of travel as a flat fee. This is a service where you get a handcrafted daily itinerary by a handpicked local partner, as well as booking and local contact on tour.
✓ Personal trip designer
✓ Handcrafted daily itinerary
✓ Unlimited email or chat
✓ Booking and reservations included
✓ 4 major trip revisions (if needed)
✓ Itinerary with description in handy app
✓ Local contact and support
100% HAPPINESS GUARANTEE
Regarding reservations on our service the Epic Odyssey
Reservations are accepted and confirmed after we or our trusted partners receive a non-refundable booking deposit. For most group departures, the booking deposit is 10% of the total amount for the trip, but excluded the USD 75 planning fee. In some occasions the deposit need to be more than 10%. This is is depending on the trips complexity, and other factors that might affect the trip. Many of our partners have their own terms of booking, and we always follow the guideline of the organizer.
Custom travel during holiday seasons may require a deposit prior to trip confirmation.
An invoice for the total estimated cost of your itinerary will be sent with your reservation confirmation.
The balance as shown on your invoice is due 30 days prior to departure regardless of whether extensions or other arrangements are pending.
Although our partners do their best to avoid increasing prices after we receive your deposit, in some cases it may be necessary to adjust pricing even after we receive payment to allow for changes in group size, rooming status, currency exchange rate fluctuations, fuel surcharges and other circumstances attendant to international travel.
Late payments may jeopardize confirmation of your itinerary and in some cases may result in additional fees.
If we or our partner have not received final payment 60 days prior to departure or on the date of agreement, your reservation may be canceled and subject to our Cancellation & Refund Policy stated below.
Cancellations & Refunds
If you must cancel before departure, you may request a refund according to the organizing companies guidelines. Some trips require additional non-refundable payments as noted in the trip description or in the trip itinerary.
As you will book directly from a handpicked, there will be different guidelines. But you will always be informed prior to your booking, and you must always read these guidelines carefully.
Departure is defined as the trip departure date as indicated on the trip itinerary, whichever comes first. Cancelation date will be considered the date that we receive written notification of your intent to cancel.
Payments due at the time of cancellation remain the responsibility of the client. No partial refunds are possible for unused hotel rooms, air or land travel, trekking days, or other sight-seeing arrangements included in the itinerary.
In the unlikely event our partners cancel a trip, for any reason, all money for services described in the trip description will be refunded.
Expenses Covered and not covered
In your proposal or itinerary you will get a description of inclusions and often also exclusions.
If a trip must be extended or an itinerary modified due to weather, road conditions, labor interruption, lack of transportation, political or civil disputes, medical emergency, or other causes beyond our control, then the traveler may incur additional costs that are not included in the trip price. We strongly recommend that all travelers obtain travel insurance to cover these risks.
In many cases documentation of your travel insurances coverage is demanded to join specific trips
We look forward to working with you! After the confirmation we or our partners will send you additional information on the exact trip and more general of visiting their country.
Please contact our office at any time if you have questions about your trip or for additional information.
Fitness to Travel
Good physical and mental health are essential for the enjoyment of trips. In many cases participants travel in rugged areas remote from modern medical facilities. Good physical conditioning is recommended as preparation for all trips, especially those involving trekking. Many trips require some walking or other physical involvements.
By paying the booking deposit, the traveler certifies that he/she is fit for rigorous travel and does not have any physical, mental, or other condition that would create a hazard for him/herself or other travelers. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, prolonged travel, high altitude, heat, cold, natural phenomena, or particular foods, notify Nanook.travel or our partners directly in writing prior to booking.
We assume no responsibility for medical care and we cannot guarantee meeting special dietary requirements or vegetarian needs. Participants may be required to furnish a physician’s statement of good health. Our local partner or the individual trip leader’s or guide’s judgment shall provide the ultimate determination of an individual’s fitness to embark upon, or to continue, a trip.
Nanook.travel and our partners reserve the right to refuse reservations or deny participation prior to departure of anyone whom it deems unsuitable for a trip.
Once a trip has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current major medical insurance policy for the duration of their trip. Proof of such coverage may be requested.